Refund Policy

Last updated: 23 July 2026

We want you to feel confident purchasing from Calm is a Skill.

Workshop-only purchases

You may request a change-of-mind refund for Calm When It Counts up to 7 calendar days before the live workshop.

Requests must be received by:

10:00 am Sydney time on Tuesday 11 August 2026.

After that time, change-of-mind refunds will not normally be provided because workshop planning, platform costs and digital materials will already have been committed. You will still receive the workshop recording and workbook if you cannot attend live.

Workshop and Calm Navigation System bundle

The bundle includes immediate access to the Calm Navigation System.

A full change-of-mind refund may be requested before the workshop refund deadline, provided the Calm Navigation System has not been accessed or substantially used.

If Calm Navigation System access has already been used, we may deduct the US$20 bundle component from an otherwise approved refund.

Customer substitutions

You may transfer your live workshop place to another person before the workshop by emailing us with their name and email address.

Calm Navigation System access cannot be transferred once it has been activated.

Cancellation or rescheduling by us

If we cancel the workshop, you may choose between:

  • A full refund

  • Transfer to a rescheduled workshop

  • Another mutually agreed alternative

If the live workshop is interrupted by a significant technical issue on our side, we will provide an appropriate remedy.

Personal technical problems or non-attendance

Refunds are not normally available where you:

  • Miss the live session

  • Forget the scheduled time

  • Experience problems with your own device or internet connection

The recording and workbook will still be provided.

Consumer guarantees

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Businesses are not generally required to provide change-of-mind refunds, but statutory remedies may apply where a service has a major problem, is not delivered with reasonable care and skill, or does not match its description.

Requesting a refund

Email:

[email protected]

Include:

  • Your name

  • Purchase email address

  • Order details

  • Reason for your request

Approved refunds will be returned through the original payment method.